ProPhoenix Safety Software

GALLOWAY TOWNSHIP — A new $500,000 software program is improving township emergency personnel’s ability to respond to crimes, fires and accidents by alerting them to what they’re walking into and allowing them to work efficiently across agencies.

“It cannot eliminate dangerous situations, but it can help agencies prevent some things and address others with the highest level of efficiency,” Township Councilman Frank Santo said.

ProPhoenix, a type of public safety software that links the township’s fire and police departments and ambulance squad, rolled out March 5 and features a computer-aided dispatch system, or CAD, wireless digital assistant, or WDA, and even includes human resource functions, such as payroll and scheduling.

The new CAD gets GPS real-time mapping, providing recommendations for available units, and can send text and email alerts to all available responders on shift. When they arrive on scene, they will have everything they need from the WDA, from code enforcement and fire inspection reports at a fire scene to the number of times police have been called to a certain address.

“All of this information is processed at a rapid pace, so that the responders, officers and firefighters get the information within seconds, and they can arrive to address the situation as prepared as possible,” Santo said.

“It develops the efficiency of each department, increasing the safety of our community while helping to protect our police officers, firefighters and responders,” he added.

Ian Capp, director of communications for the township’s dispatch center, said last year alone, there were 68,000 calls for service, with about 47,000 just for township police.

The center is responsible for dispatching two police departments, for Galloway and Mullica townships, 10 volunteer fire companies and the Galloway Township Ambulance Squad.

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